FAQs – Wrap

Wrap FAQs

I’m an artist/illustrator/designer – how do I submit work to be considered for a feature on your site, or a product collaboration?

We always enjoy hearing from creatives and discovering new projects. Please send us a brief description of what you do and a range of images to elliot@wrapmagazine.com. However, we receive a lot of submissions, so unfortunately we’re not able to reply to everyone personally, but we do look at everything that’s sent and will be in touch if there’s an opportunity to share your work.

I’m a writer or photographer – who should I get in touch with about potentially working with you?

Please send a brief description of what you do and some examples of your work to our editor polly@wrapmagazine.com.

I’m a retailer and would like to stock your cards/products in my shop. How can I get more information?

We are always happy to hear from new retailers. You can find out more information and a link to our current wholesale catalogue HERE.

How do your cards come packaged?

Our cards are packaged in a cornstarch based cello bag.

I’ve bought something from your shop – how do you send out your orders?

Information about shipping and returns is on our Deliveries & Returns page HERE.

How long will my order take to arrive?

UK: 2-4 working days
EU: 7-10 working days
International: 10-14 working days

For more detailed information visit our Deliveries & Returns page.

How can I contact you about my order?

If you have any questions about your order please email us at orders@wrapmagazine.com and we'll reply as soon as possible.

How do I return an item?

Visit our Deliveries & Returns page for information on how to return an item.

Can I collect my order from your studio?

At the moment we are unable to offer collection from our London studio. Sorry.

Do I have to pay customs or import charges?

Deliveries to customers outside the UK may be subject to sales tax or VAT when they arrive in the destination country. There may also be additional customs processing charges from the courier company.

You are responsible for paying customs and import charges, and we have no control over them.

We are not currently part of the IOSS scheme for deliveries to the EU. We hope to join it very soon.

What is GPSR (General Product Safety Regulation)?

At Wrap we are committed to the highest standards of product safety and customer satisfaction. This is why we comply with the General Product Safety Regulation (GPSR), Regulation (EU) 2023/988. This legislation imposes strict requirements to protect consumers and ensure that all products offered on the European market are safe for use.

The General Product Safety Regulation (GPSR) 2023/988 replaces the older General Product Safety Directive (2001/95/EC) and introduces new, comprehensive requirements to further enhance the safety of consumer products. The GPSR applies to all products offered on the EU market, both physically and online, and affects manufacturers, importers, distributors, and fulfilment service providers.

The core of the GPSR focuses on:

Minimising risks for consumers
Transparent information and warnings for users
Accountability for product safety across the entire supply chain
Strengthening traceability and recall procedures

GPSR Compliance Information

For any concerns regarding product safety then you can contact us directly:
The Wrap Paper Ltd
S1 Cell Studios
23-27 Arcola St
London E8 2DJ
orders@wrapmagazine.com

Our EU representative is EUIFY. You can contact them directly here:
EUIFY OSS B.V.
T.A.V. The Wrap Paper Ltd
Prinses Margrietplantsoen 33
2595 AM, Den Haag
The Netherlands
GPSR@euify.eu

Still have questions? We're happy to help! Please email us at orders@wrapmagazine.com or fill out the contact form and we will get back to you as soon as possible.