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Wrap Magazine Issue 13 - Window

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Wrap FAQs

General FAQs
I’m an artist/illustrator/designer – how do I submit work to be considered for a feature on your site, or a product collaboration?

We always enjoy hearing from creatives and discovering new projects. Please send us a brief description of what you do and a range of images to info@wrapmagazine.com. However, we receive a lot of submissions, so unfortunately we’re not able to reply to everyone personally, but we do look at everything that’s sent and will be in touch if there’s an opportunity to share your work.

I’m a writer or photographer – who should I get in touch with about potentially working with you?

Please send a brief description of what you do and some examples of your work to our editor polly@wrapmagazine.com.

I’m a retailer and would like to stock your cards/products in my shop. How can I get more information?

We are always happy to hear from new retailers. You can find out more information and a link to our current wholesale catalogue HERE.

Online Shop
How do your cards come packaged?

Our cards are packaged in a cornstarch based cello bag.

I’ve bought something from your shop – how do you send out your orders?

Information about shipping and returns is on our Deliveries & Returns page HERE.

How long will my order take to arrive?

UK: 2-4 working days
EU: 7-10 working days
International: 10-14 working days

For more detailed information visit our Deliveries & Returns page.

How can I contact you about my order?

If you have any questions about your order please email us at orders@wrapmagazine.com and we'll reply as soon as possible.

How do I return an item?

Visit our Deliveries & Returns page for information on how to return an item.

Can I collect my order from your studio?

All orders are fulfilled from our warehouse in Oxfordshire, and we are unable to offer collection from either our warehouse or our London studio.

Do I have to pay customs or import charges?

Deliveries to customers outside the UK may be subject to sales tax or VAT when they arrive in the destination country. There may also be additional customs processing charges from the courier company.

You are responsible for paying customs and import charges, and we have no control over them.

We are not currently part of the IOSS scheme for deliveries to the EU. We hope to join it very soon.

Contact

Still have questions? We're happy to help! Please email us at orders@wrapmagazine.com or fill out the contact form and we will get back to you as soon as possible.

Artist-led collaborations

Products designed in collaboration with over 50 international artists, designers and illustrators.

British Made Stationery

We only work with UK-based suppliers to make our greetings cards, wrapping paper and notebooks.

Sustainability

Sustainably-sourced paper goods, fair trade felt decorations and EU-made textiles and trays.